Privacy Policy

1. Who we are

This Privacy Policy explains how VisionPictures LLC (“we”, “us”, “our”), a Wyoming limited liability company, collects, uses and shares personal information when you use Rayberg — the website rayberg.ai, our studios and apps, RAY (our AI director), our desktop app, our API and our MCP server (together, the “Services”). VisionPictures LLC is responsible for this processing (the “controller” under EU and UK data protection law).

Contact for all privacy questions and requests: hello@rayberg.ai

2. Information we collect

• Account information. Your email address, name, profile picture and sign-in details, handled through our authentication provider Clerk. If you sign in with another account where we offer this, we receive basic profile information from that provider.
• Content you provide. Prompts, text, messages to RAY, images, video and audio you upload or reference, face reference images, voice samples, brand details and website addresses you ask us to analyze, projects, and the outputs generated for you.
• Purchase information. Your plan, token balance, purchase and usage history, and the customer and subscription identifiers of our payment provider Stripe. You enter card details on Stripe’s checkout page; they never reach our servers and we do not store them.
• Usage and device information. IP address, browser and device type, pages and features used, timestamps, token consumption, error reports, and an activity log of actions in your account (for example creating a project or starting a generation).
• Connections you set up. API keys you create and records of external AI clients you authorize through our MCP server.
• Communications. Emails, support requests and bug reports you send us.

3. How we use information

• To provide the Services: create and run your account, store your projects, run the generations and tools you request, and show your history and library.
• To personalize RAY to the way you work (see “Personalization of RAY” in section 4).
• To process payments, grant and settle tokens, and manage subscriptions.
• To keep the Services secure and fair: authentication, rate limiting, preventing fraud, abuse and mass sign-ups, and enforcing our Terms of Service.
• To operate and improve the Services: diagnose errors, monitor performance and costs, and understand which features are used.
• To communicate with you about your account, purchases, changes to the Services and your requests.
• To comply with legal obligations, for example tax and accounting rules, and to respond to lawful requests.

We do not sell your personal information, we do not share it for cross-context behavioral advertising, and we do not use your content to train AI models.

4. How AI processing works

When you run a generation, use an app or chat with RAY, we send the inputs needed for that request — your prompt, the images, video or audio involved, and your settings — to the provider that runs the selected model. Many models run through Atlas Cloud, which, depending on the model you chose, passes your request on to that model’s developer. Some of these developers are located outside the United States, including in China; section 6 names them. The provider returns the result, which we store in your library. Providers process this data to deliver their service under their own terms and policies; some keep it for a limited time, for example for safety and abuse monitoring, and may reject prompts or outputs under their content rules.

Faces and voices. Some features use images of faces (for example face references) or voice recordings (for example voice cloning). We use them only to perform the feature you request. Only upload faces or voices of yourself or of people who have given you their permission.

Personalization of RAY. When you use RAY, it keeps information about you so it can work the way you like: preferences you ask it to remember, notes it makes about what worked in your projects (“learnings”), the prompts of RAY results you kept by downloading them, and a short profile of your working habits. To build that profile, we automatically analyze your recent generations, the prompts you kept and your saved looks — for example the formats, models and themes you use most — and have Anthropic summarize them, about once a week while you use RAY. RAY uses this information only to tailor its suggestions to you; it is not used for advertising and has no legal or similarly significant effect on you. You can see and delete your preferences, learnings and profile at any time in your account under “What RAY knows about you”; a deleted profile is rebuilt the next time you chat with RAY. Kept prompts are deleted with your account, or earlier on request. To object to this personalization, email hello@rayberg.ai.

Outputs are produced automatically by AI models. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

5. How we share information

• Service providers that process data on our behalf to run the Services (section 6).
• At your direction: content you publish (for example a website built with Rayberg or a share link) is visible to anyone with the address, and data you request through a connected AI client or API key is shared with that client.
• Legal and safety reasons: when required by law or legal process, or when reasonably necessary to protect the rights, safety or property of our users, the public or us, and to prevent fraud or abuse.
• Business transfers: as part of a merger, acquisition, financing or sale of assets, in which case this Privacy Policy continues to apply to your information.
• With your consent in any other case.

Access within VisionPictures LLC is limited to people and contractors who need it to run and support the Services and who are bound to confidentiality.

6. Service providers

We use the following providers. They receive personal information only as far as needed for the purpose listed.

7. International data transfers

VisionPictures LLC is based in the United States, and our providers are located in the United States and other countries. If you use the Services from the European Union, the European Economic Area, the United Kingdom or Switzerland, your information is transferred to and processed in the United States and other countries, including China, whose laws may not offer the same level of protection. Where the law requires safeguards for such transfers, we rely on the safeguards it permits, such as the European Commission’s Standard Contractual Clauses in a provider’s data processing terms or a provider’s certification under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions, or, where no such safeguard is in place, on the transfer being necessary to provide the service you request (Art. 49(1)(b) GDPR). You can ask us at hello@rayberg.ai which safeguard applies to a particular provider.

8. How long we keep information

• Account information: for as long as your account exists.
• Projects, uploads and outputs: until you delete them or your account. On the Free plan, generated files are deleted automatically 30 days after they were created; the record of the generation stays in your history. This also applies when a paid plan ends, for example after you cancel, after a full refund or a chargeback, or when a renewal payment fails for good: your account then moves to the Free plan, and generated files older than 30 days are deleted, including files created while you were on the paid plan. Download what you want to keep before your plan ends. If a deletion option is temporarily unavailable in the product, email us and we will delete the content for you.
• RAY personalization: until you delete it in your account or delete your account (section 4).
• Purchase records: for as long as tax and accounting laws require.
• Logs and error reports: for as long as needed to operate, secure and support the Services and to resolve disputes. Request logs are kept by our hosting provider according to its retention settings.

When your account is deleted, we delete your account record and the content linked to it, except where we must keep information to meet legal obligations, resolve disputes or prevent abuse. Entries in our activity log are then no longer linked to your account. Information already processed by AI providers is handled under their retention rules.

9. Security

We protect information with encryption in transit, access controls that separate each account’s data, and limited internal access. No service can guarantee complete security; please keep your sign-in details and API keys secure and tell us right away if you suspect unauthorized access to your account.

10. Your choices and rights

You can view and update your account details in your account settings. Wherever you live, you can ask us to access, correct, export or delete your personal information by emailing hello@rayberg.ai. Before we act on a request, we verify it by sending a confirmation link to the email address of your account or by asking you to confirm it while signed in; we do not rely on the sender address of an incoming email alone. We answer within the time required by applicable law.

11. Users in the EU, EEA, UK and Switzerland

If the General Data Protection Regulation (GDPR) or the UK GDPR applies to you, the following also applies.

• Legal bases. We process your information to perform our contract with you (Art. 6(1)(b) GDPR) — account, Services, payments; for our legitimate interests in running secure, reliable and fair Services (Art. 6(1)(f)) — security, abuse prevention, error analysis and improvement; to comply with legal obligations (Art. 6(1)(c)); and on the basis of your consent where we ask for it (Art. 6(1)(a)), which you can withdraw at any time with effect for the future.
• Your rights. You have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). Send requests to hello@rayberg.ai. This includes objecting to the personalization of RAY (section 4), which is based on our legitimate interest in offering a useful, personalized assistant (Art. 6(1)(f)).
• Complaints. You can lodge a complaint with a data protection supervisory authority, in particular in the country where you live or work. We would appreciate the chance to address your concern first.
• Necessity. We need your account information and the inputs for each request to provide the Services; without them you cannot use them.

12. U.S. state privacy rights

Depending on the U.S. state you live in, for example California, you may have the right to know what personal information we collect and how we use and disclose it, to access, correct and delete it, to receive a copy, and to opt out of the sale or sharing of personal information, of targeted advertising and of certain profiling. We do not sell or share personal information as those terms are defined in these laws, and we do not use it for targeted advertising. The only profiling we do is the personalization of RAY described in section 4, which has no legal or similarly significant effect on you. To exercise your rights, email hello@rayberg.ai. You may use an authorized agent; we may ask the agent for proof of authorization. If we decline your request, you can appeal by replying to our decision. We will not discriminate against you for exercising your rights.

13. Children

The Services are intended for adults; you must be at least 18 years old to use them. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

14. Cookies and similar technologies

We use only cookies and browser storage that are needed to run the Services: the sign-in session from Clerk, and browser storage for your settings, drafts and cached media on your device. Stripe uses its own cookies on its checkout page. We do not use analytics or advertising cookies and do not track you across other websites, so “Do Not Track” and Global Privacy Control signals do not change how the Services work today. If we add analytics or advertising tools, we will update this policy first and ask for your consent where required. Details are in our Cookie Notice.

15. Changes to this policy

We may update this Privacy Policy as the Services change. We will post the new version here with a new date and, for material changes, notify you by email or in the Services before they take effect.

16. Contact

VisionPictures LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States · hello@rayberg.ai